If a plugin or theme is not working — an error, a missing pro feature, or a clash with the latest WordPress — the fix is almost always the same: install the most recent build we host. When a resource breaks, our team uploads a corrected version to the repository, so the newest download usually resolves it.
Quick fix: download the latest version from your account, fully remove the old one, then reinstall and activate.
Fix a plugin or theme that’s not working
- Open the resource page in your account and download the latest version.
- Fully remove the old version from your site — deactivate, then delete it.
- Unzip the downloaded
.zipand install the files inside it. If WordPress rejects the upload, you likely need to unzip the bundle first. - Re-upload and activate the resource.
- If the version shown on the page still looks outdated, request a priority refresh with the Outdated? button next to the version number.
Good to know
- If the problem persists after installing the latest version, reply to your ticket with the exact error message and your WordPress and PHP versions so we can investigate.
- Every file in our repository is edited and malware-scanned by our team before it’s published.
- A “license required” notice by itself doesn’t mean the resource is broken — it’s just the developer prompting you to buy their own license.