A fatal error or white screen right after installing a resource almost always means the build is outdated or clashes with your current WordPress or PHP version. Installing the latest version we host fixes it in most cases.
Quick fix: install the latest version of the resource from your account — we frequently upload builds that fix compatibility with new WordPress and PHP releases.
Fix a fatal error after installing
- Install the latest version from your account. We regularly upload fixes for compatibility with new WordPress releases, so the newest build usually clears the error.
- If you’re locked out of wp-admin, deactivate the resource over FTP or your host’s file manager by renaming its folder in
wp-content/pluginsorwp-content/themes. That restores access right away. - If it persists, reply to your ticket with the exact error text and your WordPress and PHP versions.
Good to know
- If a specific resource is causing the error, we can upload a corrected version — just tell us the resource name.